Privacy Policy – HadesBet Casino

Welcome to the official HadesBet Casino website for players in the United Kingdom. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in full compliance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit and use our website and services.

By accessing or using the HadesBet Casino platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully and contact us if you have any questions or concerns regarding how we handle your personal information.

1. Who We Are

HadesBet Casino operates this official website for players based in the United Kingdom. We act as the data controller in respect of the personal information you provide to us. As a data controller, we are responsible for determining the purposes and means of processing your personal data. If you have any queries about this Privacy Policy or wish to exercise your data rights, you can contact our dedicated Data Protection team using the contact details provided at the end of this document.

2. Information We Collect

When you register an account, use our services, or interact with our platform, we may collect the following categories of personal information:

Identity Information: Your full name, date of birth, username, and copies of identification documents such as a passport or driving licence.
Contact Information: Your email address, telephone number, and residential address.
Financial Information: Payment card details, bank account information, transaction history, and details of deposits and withdrawals.
Technical Information: Your IP address, browser type and version, device identifiers, operating system, and information about how you access our website.
Usage Information: Details of your gaming activity, betting history, session times, and preferences on our platform.
Verification Information: Documents and information required to verify your identity and comply with our legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
Communications: Records of correspondence between you and our customer support team, including emails, live chat transcripts, and telephone call recordings.

3. How We Use Your Information

We use the personal information we collect for a number of purposes, all of which are grounded in a lawful basis under UK GDPR. These purposes include:

Creating and managing your HadesBet Casino account and providing you with access to our gaming services.
Processing your deposits, withdrawals, and other financial transactions securely and efficiently.
Verifying your identity in accordance with our legal obligations under UK gambling regulations and anti-money laundering legislation.
Complying with responsible gambling requirements, including age verification and self-exclusion management.
Detecting, investigating, and preventing fraudulent activity, cheating, and other unlawful behaviour on our platform.
Communicating with you about your account, including sending important notices, updates, and security alerts.
Sending you promotional materials, bonuses, and personalised offers where you have given us your consent to do so.
Improving our website, products, and services through analysis of usage data and customer feedback.
Complying with our legal and regulatory obligations as a licensed gambling operator in the United Kingdom.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to provide our gaming services to you); compliance with legal obligations (such as AML, KYC, and responsible gambling requirements); our legitimate interests (such as fraud prevention and improving our services); and your consent (for example, for receiving marketing communications). Where we rely on consent, you have the right to withdraw it at any time.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We work with third-party providers who assist us in operating our platform, processing payments, verifying identities, and delivering customer support. These providers are contractually obligated to protect your data.
Regulatory Authorities: We may be required to share your information with the UK Gambling Commission, HMRC, or other regulatory bodies as part of our legal obligations.
Law Enforcement: We may disclose your information to law enforcement agencies where required by law or where we believe it is necessary to prevent or detect crime.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new entity, subject to the same level of protection.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal obligations. In line with UK gambling regulations, we typically retain account and transaction records for a minimum of five years following the closure of your account or the end of our business relationship.

7. Your Rights

As a UK resident, you have the following rights in relation to your personal data: the right to access your data; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object to processing; and rights related to automated decision-making. To exercise any of these rights, please contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For full details, please refer to our separate Cookie Policy available on this website.

9. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is entirely secure, and we encourage you to keep your account credentials confidential.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection team at HadesBet Casino. We are committed to addressing your concerns promptly and transparently as part of our obligations under UK data protection law.

This Privacy Policy was last updated and applies to the official HadesBet Casino website operating in the United Kingdom.